Frequently Asked Questions

Do You Have World Wide Shipping?

Yes, 100% we have World Wide Shipping!

 

How Long Will My Order Take?

The order should take 1-3 business days to process your order. With shipping to the United States, it should only take 4-7 business days to receive depending on your state. Orders to Canada should only take 7-12 business days, also depending on your location. International orders take 7-19 business days.

 

What Forms of Payment Do You Accept?

We accept PayPal, ApplePay, and Credit Cards. Our stores payment program is securely run through Shopify, which has one of the leading e-commerce sites and online security in the World. 

 

RETURN POLICY 

With almost all our products being one time prints, we do not accept returns.

However:

• We cover sizing issues (wrong size, too small, too large)
• Product quality issues 
• If the wrong product is sent (wrong shirt than what you ordered)
• We do not cover lost shipments (unfortunately if USPS or a postal services loses your package, we can file a claim but we do not cover lost packages)

 We do not accept returns as almost all our products are printed in limited amounts. 

 

 

I Need to Change My Order?

We can only change the order before the products are completely processed and sent out, generally if you notice a mistake, email us within 24 hours and we can fix it before the product is sent.

 

Contact Information?

We can be contacted by email at info.prim8teapparel@gmail.com or through our Website Chat, Instagram and Facebook.

 

Where are you guys from?

We are based out of Ottawa, Canada!